TERMS & CONDITIONS

All clients are responsible to read through and understand our terms and services.

By engaging in any services provided by ELYN TANG BRIDAL, you are accepting the use and practice of our policies as described below.

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I.    BOOKINGS
We recommend booking your first consultation with us eight (8) months before your expected collection date. To secure your bespoke order in our timetable, a non-refundable booking fee of RM300 will be collected before your second consultation. Within sixty (60) days from the booking payment, a design of your dress must be agreed on or reservation will be forfeited.

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II.    DESIGN & PRODUCTION
We allow reasonable alterations to the initial design up to the first fitting without additional charges for bespoke services. More significant changes thereafter are subject to price revision. Dress production will only commence once 50% of a non-refundable deposit has been paid. Rush orders or late deposit payments which shortens the total ideal production period may subject to additional charges. Please be advised that we will not accept any requests to copy another designer’s dress, veil etc. In turn, we are also strongly against plagiarism of our design and relevant action may be taken.

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III.    MEASUREMENTS
All plans for body transformation during the dressmaking process should be made known when your body measurements are taken for the first time. Depending on the date of your occasion, we will need to agree on a measurement deadline. ELYN TANG BRIDAL does not accept responsibility for any garment no longer fitting due to drastic weight changes, pregnancy or other circumstances beyond our control. Should any previously ordered garment require a complete remake as a result of this, it will be processed as a new order. All goods remain a property of ELYN TANG BRIDAL should the client choose to abandon the previous order without paying in full. We reserve the right to turn down any new remake orders should it collides with our production schedule.

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IV.    PAYMENT 
We accept payments by cash, bank transfer, debit/credit card or PayPal. Transaction fee applies for debit/credit card and Paypal. Payments must be received on time within the deadline listed in all invoices. Work will cease if payment is not made, possibly delaying the completion of the dress. Resumption of work from late payment will have to fit around the current schedule and not jeopardize the progress of other customers’ dresses. All goods sold are non-exchangeable or refundable. All sales are final.

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V.     COLLECTION
Outstanding balance must be settled before collection or delivery of goods. Customers are encouraged to inspect every ordered items upon collection. Any alterations after dress pick-up will be charged separately. ELYN TANG BRIDAL does not accept any responsibility or liability for the sustainability, damage or loss of a gown once it has left our premises.

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VI.    ORDER POSTPONEMENT
We allow a penalty-free postponement of up to six (6) months to the agreed collection date. Clients will be subsequently charged RM150/month for up to twelve (12) months as long as the order is under our care. Collection failure within the given period will result in an automatic cancellation and any payment made will not be refunded. Items that are uncollected or unpaid within the deadline remain the property of ELYN TANG BRIDAL.

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VII.    SHIPPING & DELIVERY
Delivery of goods can be arranged if notified in advance. Customers will bear all shipping and duty charges for their goods. Although every effort will be made to ensure you receive your order before your occasion date, we will not be held accountable if the appointed courier services do not deliver on time. 

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VIII.    PUNCTUALITY

At ELYN TANG BRIDAL, we appreciate your responsiveness and punctuality. Please arrive on time for your appointment as we have a strict schedule throughout the day. Should you decide to change the date of your consultation or fittings, please notify us ahead of time so we can make new arrangements as soon as possible. We will not delay the production of other customers’ dresses to accommodate rescheduled appointments.